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Customer Service
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Customer Service >
Shipping & Delivery
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Can I combine two different orders to one to save on shipping?
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We do not combine orders for you over the phone. However, if you call us before your order is processed, we can cancel your order and then you can re-order the total amount of items you wanted online. Be aware though that we cannot cancel any order once it has been scanned by our warehouses.
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Is shipping added cumulatively for each item I order or does shipping reduce when you purchase multiple items?
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When you order multiple items, most of the time the shipping is reduced in your shopping cart, according to weight and size, safety and insurance required. Just place all items in the shopping cart, pick your state and method of shipping and hit the shipping calculator. You will see the reduction if it applies. On certain items, due to significant shipping discounts offered by ChiefValue.com on the item, the shipping will add cumulatively, unless multiple items are purchased. Shipping charge is always per the website.
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Most items can be cross-shipped if: 1. Customer agrees to pay first. 2. The exact same item is in stock. All return shipping costs are the responsibilities of the customer. Return shipping is a service you pay shipping companies. Under no condition will ChiefValue.com cross-ship any item after 30 days of original invoice date.
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All packages are inspected for damage before they ship from our warehouse. If your package appears to have been damaged in transit, please refuse the package and immediately call Customer Service during business hours at 888-611-4165.
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How do I get my tracking number?
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When an order ships ChiefValue.com will automatically email you the tracking information after 6:30pm Pacific Standard Time if the order has shipped that day. Alternatively, you can also check the ChiefValue.com online order status page after 6:30 PM PST. That is when FedEx or UPS uploads the tracking numbers for the day into their database.
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How do I contact my shipping carrier?
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FedEx:
Phone: 1-800-GO-FEDEX (1-800-463-3339) Website: http://www.fedex.com.
UPS:
Phone: 1-800-Pick-UPS (1-800-742-5877) Website: http://www.ups.com.
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My tracking number is not working. What do I do?
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Sometimes our warehouse will draw extra FedEx or UPS numbers that do not get used when they discover that the items can be packaged together safely. This results in "dummy numbers". Other times, a package gets separated from its order and does not get scanned by FedEx or UPS right away. Either way, give it a day or two to see if all the items arrive. If not give us a call and we will advise you on beginning the lost package process with FedEx or UPS
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My carrier has my package but they have not delivered it yet. What do I do?
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Please contact FedEx at 1-800-GO-FEDEX or UPS at 1-800-PICK-UPS to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your local FedEx or UPS hub. ChiefValue.com would always like for your packages to be delivered ASAP. If FedEx or UPS is holding them, please contact your appropriate carrier.
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Why did my carrier separate the packages in my orde?
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Unfortunately ChiefValue would not know why; that would be a function of FedEx or UPS. Please contact them at 1-800-GO-FEDEX or 1-800-PICK-UPS to obtain further status on your packages.
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How do I get carrier to leave a package with or without a signature being required? What is a their release waiver?
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Once a tracking number has been generated, you can contact your local FedEx or UPS branch and request a "Signature Release Waiver" to be placed on file for your address so a signature is not needed for delivery. Please call Fedex at 1-800-GO-FEDEX or UPS at 1-800-PICK-UPS to request this waiver. If a tracking number has been generated for your order and carrier has attempted delivery, they will leave a delivery notice on your door. On the reverse side you'll find the same "Signature release waiver" form. Simply fill it out and place it where the driver will see it. Then on their next delivery attempt the driver will follow your instructions and deliver your order without needing a signature. Some carrier drivers will also leave a package if they are familiar with the neighborhood and consider it safe to do so. However, that is completely up to the carrier's driver.
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Can I request that the carrier hold my package(s)? Can I have a package re-routed?
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ChiefValue.com will not give carriers consent to hold packages for customers to pick-up at their local facilities due to fraud concerns. We humbly apologize for any inconvenience this precautionary measure may cause but we are simply trying to ensure the safety of our customer's purchases. Similarly ChiefValue.com will not request that a package be re-routed to another location once in transit to the shipping address requested on the original order. All orders must be shipped to the address that was provided in the shipping field.
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We are sorry. ChiefValue.com does not ship internationally. At this time. We only ship within the United States and Puerto Rico.
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Does ChiefValue.com pay for the return shipping of defective items?
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It is unfortunate when an item is received defective. However, ChiefValue is not responsible for manufacturer defects; We are not manufacturers. We do understand that this is frustrating to our customers so we have agreed to split the shipping costs with our customers. The customer pays for shipping to ChiefValue.com and ChiefValue.com will pay for the shipping of the replacement order back to you.
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What do I do if an item is received damaged?
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If the item appears to have obvious damage by FedEx or UPS, immediately tell the carrier driver you refuse the package and call 1-800-GO-FEDEX or 1-800-PICK-UPS to submit a damaged shipment claim. If the damaged package was left or someone else signed for it, there is a grace period of around 3 days to file the claim. In the event that a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged. If they are damaged then refuse the package and be sure that the driver notes the damage. You will then need to obtain a control number from FedEx or UPS and call ChiefValue's customer service. If the item appears to be damaged straight from the manufacturer immediately call ChiefValue.com customer support. When calling ChiefValue to file a claim please make sure to get a FedEx or UPS control number for your claim.
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What do I do if an item is missing from my order?
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Check the number of tracking numbers you should have received. Then verify you have received all boxes and have checked all packing material for any small items you may have missed. If you are still missing an item(s), call ChiefValue.com customer support and one of our customer support agents will be able to further assist you.
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In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping address is authorized.
Please contact your credit card issuer bank and list your ship to address as an alternate address in their memo field. We will call them and verify the address. Please make sure your credit card issuer bank's phone number is listed in your account with ChiefValue.com.
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ChiefValue.com offers the following shipping methods:
·UPS Guaranteed 3 Day Service: Delivery within 3 business days plus processing time.
·Orders shipping via UPS Guaranteed 3 Day Service may ship via UPS Ground if UPS can guarantee a ground delivery to your shipping address in 3 or fewer days.
·UPS 2nd Day: Delivers within 2 business days plus processing time.
·UPS Next Day Saver: Delivers in 1 business day plus processing time.
·FedEx Express Saver: 3 to 4 business days plus processing time.
·FedEx 2nd Day: 2 business days plus processing time.
·FedEx Standard Overnight: one business day plus processing time.
·For HI and AK customers, FedEx can only ship via 2nd day or overnight, and shipping time will not be guaranteed. Therefore, ChiefValue.com will default to and charge for 2nd Day Air. PR customers are responsible to pay any applicable duty tax and shipping method will default to and charge for International Economy.
·AIT Front Door Delivery, In Home Delivery and White Glove Service - Delivery within 3 to 5 business days. AIT delivery is not available for Hawaii, Alaska or Puerto Rico.
Please be advised of the following:
·No delivery on Saturday or Sunday.
·FedEx or UPS does not ship to P.O. Boxes.
·No International/Canadian shipments.
·ChiefValue no longer offers APO/FPO/VI deliveries.
·All orders require 24-48 hours processing time before shipping. ChiefValue.com does not process orders during weekends. ChiefValue.com does not guarantee same day shipping.
When you add an item to your shopping cart and check out, shipping rate will be automatically calculated for you when you enter the state and method of your delivery.
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What happens to a refused or non-deliverable shipment returned back to ChiefValue.com?
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If the shipment is "returned to shipper," we will receive the package shortly thereafter and refund the credit/debit card back for the full amount, including shipping. (Unless payment was made by check or money order then a refund check would be issued) This procedure automatically generates a Return Merchandise Authorization number and the email address on your account will receive an automated notice that the merchandise has been returned. If not all items are refused then only the items we've received will be refunded. Please note that we cannot re-generate or re-activate an order once it has been returned to us. If you still want this merchandise, please login to our website and make sure all of your account information is correct and please re-place the order at your earliest convenience.
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