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Customer Service
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Customer Service >
Pricing & Payment
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ChiefValue.com accepts the following Payment Methods:
·Visa
·MasterCard
·Discover
·American Express
No Purchase Order, Fax, and C.O.D. orders please.
Sorry, no International Credit Cards.
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In an effort to prevent credit card fraud, ChiefValue.com verifies every billing and shipping address. If you are shipping to an address different from your billing address, please contact your credit card issuer and list that shipping address as an "alternate address." If we can not verify both the billing address and the shipping address, we will not be able to process your order.
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A credit card can decline due to invalid credit card number, exp date, daily limit, insufficient credit, or other reasons. Sometimes the card number itself is input incorrectly. Check online to be sure the number has been input correctly. Contact your credit card company for more information.
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Does ChiefValue.com know why my credit card is declining?
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The computer does the credit card charges automatically. We are not given a reason when a charge declines. Only that it is declined. Verify you have given us the correct numbers and expiration date. If so, please contact your credit card company or bank for information.
If no resolution is reached within 3 business days, this order will be voided.
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Unfortunately, we do not currently offer price matching. For your convenience, all of our most current and lowest pricing is posted on our web site daily. Prices are not negotiable.
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Sales tax is only required for orders shipping within California, New Jersey, Puerto Rico (FedEx shipping method) and Tennessee. Therefore, all orders shipping to CA, NJ, PR (FedEx shipping method) and TN will be charged the applicable sales tax.
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Unfortunately, we do not currently have a reseller or discount program available at this time.
ChiefValue.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.
All customers outside of California, New Jersey, Puerto Rico and Tennessee will not be charged any tax. Therefore, there is no need to fax or set up any reseller tax exemption form.
For California, New Jersey, Puerto Rico and Tennessee Resellers: please place your first order as normal, and fax over your reseller permit and our reseller tax exemption form with your S.O number. We will remove all tax from your order.
Click here to view and print our reseller tax exemption form.
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Unfortunately, we do not currently offer volume or wholesale discounts. ChiefValue.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.
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ChiefValue.com product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research.
ChiefValue.com strives to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, ChiefValue.com at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Moreover, all links on ChiefValue.com are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing one's own product research. Please remember to consider, you, our valued patron, are ultimately responsible for any purchase decision.
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Physical damage to any product will void the product's warranty. Modifying a product in a permanent way is considered physically damaged. Physical damage voids any warranty previously implied for any product.
Retail boxes are warranted by the Manufacturer after 30 days from the invoice date. ChiefValue.com will service our customers for Retail Box items during the first 30 days of purchase. If any manufacturer does not service end users, such as "only overseas" type with no contact or RMA procedures, ChiefValue.com will honor the warranty listed on our website at the time of purchase.
OEM items come with a 1 year warranty, unless otherwise advertised, directly by ChiefValue.com
BMoney back guarantee
All items except otherwise mentioned, may be returned within 30 days from the original invoice date for a refund. A return authorization number is required for all returns. 15% restocking fee may apply. Additional deduction will be made to account for current market value. These terms apply to refunds. Customers must inform ChiefValue.com of any order discrepancy within 30 days from invoice date to accurately investigate and give proper attention to the issue.
Due to manufacturer policies, all monitors, notebooks, PDAs, printers, scanners, GPS, and digital cameras are serviced by manufacturers directly. Please contact manufacturer for service.
Refunds are issued back to the original source of the purchase. We do not issue store credit.
Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
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Beginning Jan 1st, 2005, the Electronic Waste Recycling Act ("Act") becomes law in California. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state's behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to California by us.
The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:
Greater than 4" and less than 15" -- $6.00
Greater than or equal to 15" and less than 35" -- $8.00
Greater than or equal to 35" -- $10.00
For more information concerning the scope and details of the Act, please refer to the following websites:
California Integrated Waste Management Board:
http://www.ciwmb.ca.gov/Electronics/Act2003
Department of Toxic Substances Control:
http://www.dtsc.ca.gov/HazardousWaste/
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