If an item is found to be out of stock after the order is submitted, then only that item will be removed from the order and the remaining items will be shipped accordingly. We do not hold up an order because an item is backordered. You will not be charged for the backordered product nor the shipping cost of the item. The backordered product can be re-ordered online when additional stock becomes available.
ChiefValue.com does not sell backordered merchandise. All product availability is Live on our website based on our inventory data. However, due to occasional discrepancies, errors can occur causing an item to be placed on backorder. Sometimes our stock count is slightly off or the remaining few items on our shelves are damaged. It is never our intention to charge a customer for an order containing items we cannot ship.
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You may request a cancellation of your order, provided your order has not already been processed and shipped. Please login to your account to cancel your order or call customer service during our business hour. If your account has already been charged, you will receive a credit back to your account within approx. 1-2 business days. Please never request cancel order via email, as we may not receive it in time.
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Can I add to, delete from or change my order after I submit it online?
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No. Once an order is submitted it can only be amended or edited by calling ChiefValue.com's customer support department. Once our warehouses have scanned an order, merchandise cannot be added or removed. Once any box from an order has shipped, the order cannot be cancelled.
You may request a change to your order, provided your order has not already been charged. Please call during business hour to change your order. Please always have your order number ready. Please never request change order via email, as we may not receive it in time.
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If you have already submitted an order and would like to change ship to address, you will have to cancel the first order and replace that order with the new shipping address. Due to our shipping address verification process (see pricing & payment), you need to provide your credit card company this shipping address as an alternate address in their memo.
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Can I combine two different orders into one in order to save on shipping?
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We cannot combine orders for customers on the telephone or through email. However, if you call us before your orders are processed, we can cancel them and you may re-order all of the merchandise together as you may have originally intended. Please be advised that we cannot cancel any order once it has been scanned by our warehouse(s).
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I may have accidentally duplicated my order. How should I resolve this issue?
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Please call ChiefValue.com's customer support team. We will void the duplicate order for you if it has not already been invoiced and/or shipped. If a duplicate order has shipped, simply obtain the applicable tracking number(s) for the order you do not want and call 1-800-GO-FEDEX or 1-800-Pick-UPS and refuse the shipment. You will subsequently be refunded once the merchandise arrives back to ChiefValue.com.
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We are sorry. ChiefValue.com only accepts US credit card orders and ships only within the United States and Puerto Rico. Unfortunately we are unable to process any order placed Outside of the United States or Puerto Rico. Regardless of the billing or shipping address, we require that all orders originate from a computer located in the United States
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What is considered hardware?
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These products may not be purchased without another non-software item from our store. Most products, besides software, in our online store will suffice. There are no minimum dollar requirements or specific hardware requirements.
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If you did not receive a confirmation email regarding the successful submission of your order but you did indeed click on the final submit button, we have most likely received your order but communication from our server to your PC may have been interrupted. Please DO NOT re-place the order online. If so, you may consequently duplicate the order and both might be charged since our internal computer system is automated. We recommend you contact our customer support team to verify the order was received and for peace of mind.
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You can check your current invoice by simply visiting ChiefValue.com and signing onto your accout.
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You can expect your order to be processed within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification.
ChiefValue.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays.
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ChiefValue.com will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check online status page for live updates.
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I looked at my order status online and it says the order is void. Why?
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If an order is placed and the credit card declines or the shipping address cannot be verified after three business days, the order is voided out. The only way to regenerate a void order is to replace the order online. Please call us if you feel there has been some error.
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All ordering, stock status, pricing and shipping quotes are done directly on our website. Please note there will be no exceptions. To help keep prices as low as possible we do not accept phone, fax, email or snail mail orders. This allows us to have more available agents to assist you if you have any questions. Our website is also based on a "real time" format so that all pricing and product availability will be up to date.
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We do not sell merchandise that we do not have in stock. That is why we provide the Auto-Notify button for your convenience. Simply click on the button and input your email address and you will receive an email notification as soon as we receive additional stock. Please note that this does not guarantee the product will be held for you. You must submit an order to ensure you secure the item. Popular merchandise can sell out very fast resulting in a NO STOCK situation by the time you visit our website so you must order quickly!
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ChiefValue.com respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mail you will receive from ChiefValue.com is updates to any recent orders.
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The only way to regenerate a void order is to re-place the order on our website.
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Security is our number one priority when you are placing an order at ChiefValue.com. All online transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the Internet, only trusted and authorized employees will process your payment, ensuring your information is handled with the highest level of security.
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I do not feel comfortable putting my credit card online, over the net. How can I place an order?
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You still place the order online but in the credit card field, put XXXX or 0000. Submit the order and call us with the SO# and we will enter the credit card numbers manually for you.
More information on Privacy & Security policy
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You can log onto your account at ChiefValue.com and check your order status. If your order has been shipped out, you will get a tracking number, where you can track your shipment via FedEx's Or UPS's website. For more info/help, please refer to the help section of our website.
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We run into shopping cart problems usually, for one of the following reasons:
1.Cookies not enabled
2.The master clock on the computer is not set correctly
3.The terminal you are using is behind a firewall.
4.The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer 5.1.
6. Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restart your computer or even try from a different computer.
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WILL CALL SERVICE
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Only customers who live in California can use our "Will Call" service to pick up certain items. Please note that "Will Call" pick-ups will not include any free gift items that may come with your order. After you select the "Will Call" method for your order, we'll send you an email and tell you how to pick up your order.
"Will Call" is open Monday through Friday, from 9:00 a.m. to 4:30 p.m. PT. The pick-up location is 18045 Rowland St., City of Industry, CA 91748.
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