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Customer Service
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Customer Service >
Other
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Our Mission
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ChiefValue.com is dedicated to the ideal of providing the finest online purchasing experience possible. We strive to provide our customers with the highest quality merchandise, with an emphasis in computer parts and consumer electronic products. We aim to be a one-stop shop with up-to-date information, products, and exquisite service. Whether you are a corporate professional, student or home user, we guarantee that you will enjoy our premier quality products and services. We welcome you to explore our website and discover our rich selection of brand-name merchandise at unbelievably low prices. We are confident that you will agree ChiefValue.com is the ultimate online superstore to purchase your equipment.
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Our Products
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Are you looking for the hottest products for the best value? ChiefValue.com searches around the clock for the merchandise you want. We add new items to our inventory daily and offer some of the best values on the web. If you have a product suggestion you would like to share, please email us at purchasing@ChiefValue.com and let us know what you are looking for. Our standards of excellence allow ChiefValue.com the ability to provide cutting-edge products at bargain prices. We are experts on delivering the best the world has to offer.
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Our Service
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Shopping at ChiefValue.com guarantees you "total customer satisfaction". That is because we view each and every customer as a client for life. Our team works hard to make certain you encounter the smoothest and most pleasurable online shopping experience possible, from browsing our information-rich website to completing your purchase, all the way up to the delivery of your order. We utilize the latest in e-commerce and Internet technologies to provide you with real-time order status information, tracking numbers, safe and secure SSL encrypted transactions and much more. We accomplish all of the aforementioned feats by staying open-minded and listening to our customers' feedback. If you would like to let us know how we're doing or if you have any questions or concerns, please drop us a line at service@ChiefValue.com. Your complete and total satisfaction is our greatest ambition.
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Customer Service
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PLEASE NOTE:
All orders must be placed online.
We DO NOT accept international orders.
All orders must be placed from, and shipped within the U.S. and Puerto Rico.
When contacting customer service regarding your online order, please provide your sales order number or RMA number, your email adress (also your user ID), and Item number or description of each item in question.
Via Email: service@ChiefValue.com
Toll Free: 1-888-611-4165
Local Fax: 1-626-271-9550
Customer Service staff is on duty to serve you during the following hours:
Mon-Fri 5:30am - 7:30pm PST Sat-Sun 8:30am - 5:30pm PST
(Excluding National Holidays)
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To report a web access issue
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Our site is designed to make your online shopping experience as easy and convenient as possible. Please let us know if you experience any difficulty shopping in our site.
Via Email: webmaster@ChiefValue.com
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Suggestions
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Products and Services
Suggestions on how we can better serve you? Can't find a product on our website? Would you like us to carry it? Let us know, we will strive for making the necessary adjustment to enhance your experience with ChiefValue.com
Weekly/Daily Email Special
Any product you would like us to put on weekly/Daily Email Specials? We will try to fulfill your demand on our next Email Specials.
Via Email: suggestions@ChiefValue.com
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To write to us via snail mail
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Attn To:
ChiefValue.com
18045 Rowland Street
City of Industry, CA 91748
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RMA processing center
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Attn To:
ChiefValue.com
9997 E Rose Hills Rd.
Whittier, CA 90601
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Vendors
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To contact our Purchasing department, please send us information about your company and product line offerings.
Via Email: purchasing@ChiefValue.com
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Complaints
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If you have a complaint about our services or any other less than favorable experiences with us, we want to hear from you. We will resolve these issues as soon as possible.
Via Email: complaints@ChiefValue.com
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Compliments
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Love our customer service and our pricing. Please let us know. We love to hear from you. Any compliment will guide us toward the right direction to better serve you.
Via Email: compliments@ChiefValue.com
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Resellers
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Unfortunately, we do not currently have a reseller or discount program available at this time. ChiefValue.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.
Tax: All customers outside of California, New Jersey, Puerto Rico and Tennessee will not be charged any tax. Therefore, there is no need to fax or set up any reseller tax exemption form.
For California, New Jersey, Puerto Rico and Tennessee Reseller: please place your first order as normal, and fax over your reseller permit and this form with your S.O number. We will remove all tax from your order. Click here view and print our reseller tax exemption form.
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Order confirmation
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If you did not receive a confirmation email regarding the successful submission of your order but you did indeed click on the final submit button, we have most likely received your order but communication from our server to your PC may have been interrupted. Please DO NOT re-place the order online. If so, you may consequently duplicate the order and both might be charged since our internal computer system is automated. We recommend you contact our customer support team to verify the order was received and for peace of mind.
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This confirms that ChiefValue.com is a licensee of the TRUSTe Privacy Program. This privacy statement discloses the privacy practices for www.ChiefValue.com.
TRUSTe is an independent, non-profit organization whose mission is to build users trust and confidence in the Internet by promoting the use of fair information practices. Because ChiefValue.com desires to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. By displaying the TRUSTe trustmark, this web site has agreed to notify you of:
1. What personally identifiable information of yours ChiefValue.com collects.
2. The organization collecting the information
3. How the information is used
4. With whom the information may be shared
5. What choices are available to you regarding collection, use and distribution of the information.
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under ChiefValue.com control
7. How you can correct any inaccuracies in the information
If you feel that this company is not abiding by its posted privacy policy, you should first contact ChiefValue.com customer service department by e-mailing service@ChiefValue.com. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/users/users_watchdog.html. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
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Choice/Opt-out
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•ChiefValue.com does not use customer's information for contact other than ChiefValue.com pertinent business.
•ChiefValue.com does not share our customer's personal information with any outside parties.However, for customers who wish to opt-out or be removed from ChiefValue.com special offers and related news, ChiefValue.com provides several methods to accomplish this request. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the permission to send field when processing their order. They may also send us email to service@ChiefValue.com with a request to be removed. Finally, they may also use the link provided with all communications to automatically unsubscribe.
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Cookies
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With respect to cookies, we use cookies to customize Web page content based on visitors' browser type or other information that the visitor sends. If a user rejects the cookie, they may still use our site, however you will be unable to use our shopping cart to purchase items online. This is because the shopping cart to retain information necessary to process your order uses cookies. If you disable cookies, we will not be able to accept your order online. We do not share any information with any third party sites. Cookies are used strictly for the purpose of enhancing your personal experience with our site. When you close your browser, the cookies will be terminated.
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Correction/Updating/Reviewing Personal Information
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Customers may change or review their recorded account information such as address or e-mail throughout our website at http://www.ChiefValue.com/Order/youraccount.aspx or by going to the home page at www.ChiefValue.com and clicking on the "Your account" button. You must have your username and password in order to access your account.
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Information Collection and Use
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ChiefValue.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. ChiefValue.com collects information from our users at several different points on our website in order to process orders and better serve you with pertinent information. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as credit card. ChiefValue.com also requires you to submit a user name and password of your choice for future access to your information. Your user name and password is to remain confidential and you should not share this information with anyone.
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Links
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This web site contains links to other sites. Please be aware ChiefValue.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
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Log Files
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We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. We do not distribute or share IP information with any third parties.
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Notification of Changes
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If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
If you have opted out of receiving any communications from ChiefValue.com, you may visit our website at www.ChiefValue.com where news of changes will be posted. Otherwise, you may e-mail us at service@ChiefValue.com or call us toll free at (888) 611-4165 and ask our customers service department for changes and updates. If you send us an e-mail request, we will respond to that e-mail only. You will not receive promotional materials unless you specifically grant us permission to do so.
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Order
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Most of the information collected in the registration process will be used to process orders. In the order process, a user must provide additional financial information such as credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
We do not share your personal and financial information with any third parties. The only exception is when processing your credit card information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See Security paragraph for more details on security measures and procedures.
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Registration
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In order to process your orders using this website, a user must first complete the registration form. During registration a user is required to give their contact information, which include name, e-mail, telephone number and physical address. This information is used to contact the user about the services on our site such as sending automated order status updates.
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Secure Online Shopping
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ChiefValue.com's website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. Our SSL technology is the most advanced 128bit encryption by Verisign. To learn more about SSL, follow this link www.verisign.com.
All of our users' information is classified and restricted. The ChiefValue.com facility is a secured and locked facility requiring all employees to check in and wear valid ID badges. Security cameras are stationed throughout the building in conjunction with several alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed, at the time of your order you may opt to choose the feature listed which will delete your financial information upon completion of your order. Otherwise you may contact us at service@ChiefValue.com or call our toll free number (888) 611-4165 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.
All ChiefValue.com servers including web servers and database servers are housed and maintained in-house by ChiefValue.com. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers that we store personally identifiable information on are kept in a secured environment, behind a secured and locked room. All backups are stored and locked in a high-level security room where our database servers are under lock and alarm. Only personnel with proper security clearance have access to such restricted areas. Tape backups are not permitted to leave the premise.
In addition, our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information.
All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected.
If you have any questions about the security at our website, you can send an email to us at service@ChiefValue.com.
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Sharing
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We use an outside shipping company (FEDEX or UPS) to ship orders, and a credit card processing company (NOVUS) to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
ChiefValue.com is an American Corporation and shall abide by all federal and state laws.
ChiefValue.com shall disclose any personally identifiable information when required to by law.
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Special Offers
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If you choose to receive special offers ChiefValue.com may send you such pertinent information. Our special offers are sent only to customers who grant ChiefValue.com permission to send such information.
ChiefValue.com does not share your information with third parties and does not solicit outside parties to send special offers on our behalf. Out of respect for the privacy of our users we present the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by un-checking the appropriate field. Furthermore, all special offers are sent via e-mail and have a "remove link" if you wish to no longer receive special offers and news. Otherwise, customers may occasionally receive information on products, services, special deals or news. Please see our choice and opt-out below for further details of how to be removed from our mailing list.
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By accepting delivery of any product delivered from ChiefValue.com ("ChiefValue.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and ChiefValue.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and ChiefValue.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from ChiefValue.com.
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ChiefValue.com Satisfaction Guarantee
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ChiefValue.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
1. Refurbished items can only generate an RMA repair/refund within 15 days of the invoice date.
2. Retail, OEM, and Refurbished CPUs have a refund/replacement guarantee for 7 days.
3. All softwares, opened DVD-R/RAM/RW media, opened ink and cartridges are not returnable.
4. All Monitors, Notebooks, PDAs, Printers, Scanners, GPS Devices, Home theatres and Digital Cameras are serviced by the manufacturers directly. Please contact the manufacturer for service.
5. Monitors are only replaced with 8 or more dead pixels. ChiefValue does not service or repair monitors.
6. Contact the manufacturer for repairs/service/replacements for Televisions, LCDs, LCDTVs, and Plasmas, 26" inches and larger.
To take advantage of ChiefValue.com's return guarantee policy, the Customer agrees to comply with ChiefValue.com's Product Return Procedure as below. Any breach of ChiefValue.com's Return Policy Procedure will result in the loss of ChiefValue.com's replacement/return guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
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Product Return Procedure:
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To return a product based upon ChiefValue.com's replacement/return guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please use this link to file for RMA: All RMA must be filed online. ChiefValue.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which ChiefValue.com must receive return products. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to ChiefValue.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, ChiefValue.com's Return Procedure will be breached and ChiefValue.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
ChiefValue.com will not refund to Customer the original shipping charges. In addition,
ChiefValue.com will assess a 15% restocking fee against the Customer's account on all returns for refund.
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Year 2000 Policy
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Customer's only recourse for any "Year 2000" issue is as against the applicable manufacturer under its manufacturer warranty. Please contact the manufacturer to determine warranty coverage for "Year 2000" compliance problems.
ChiefValue.com DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO "YEAR 2000" COMPLIANCE OF ANY PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARICULAR PURPOSE. THE RETURN POLICY OUTLINED ABOVE DOES NOT APPLY TO "YEAR 2000" COMPLIANCE PROBLEMS.
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Limitation of Liability
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IN ALL CIRCUMSTANCES ChiefValue.com's MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. ChiefValue.com SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. ChiefValue.com SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT ChiefValue.com IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
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Warranties
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·ChiefValue.com is a distributor only.
·ChiefValue.com does not manufacture products sold by ChiefValue.com.
·The products may, however, be covered by each manufacturer's warranty, service, and support policy (if any).
·All Refurbished products have a 15 day warranty, except CPUs which have a 7 day warranty.
·ChiefValue.com assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products.
·ChiefValue.com MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT.
·ChiefValue.com DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
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General Terms and Conditions
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Payment Terms; Orders: An order is not binding upon ChiefValue.com until it is accepted; ChiefValue.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with ChiefValue.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Shipping Charges: Your total cost for purchase of any product will include shipping and handling charges shown on the ChiefValue.com invoice.
Title; Risk of Loss: ChiefValue.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. ChiefValue.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow ChiefValue.com to sign appropriate documents on Customer's behalf to permit ChiefValue.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. ChiefValue.com will advise Customer of estimated shipping dates, but ChiefValue.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction:
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between ChiefValue.com and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. ChiefValue.com and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of California, Los Angeles County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against ChiefValue.com that is more than one year after the date of the applicable invoice.
Severability: If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.
Waiver: The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
Entire Agreement: These terms and conditions, together with the ChiefValue.com's invoice respecting the products ordered by Customer, are the complete and exclusive agreement between ChiefValue.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between ChiefValue.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
*Refurbished products are products that contain components that have been owned by other clients and returned to ChiefValue.com
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Resellers
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Unfortunately, we do not currently have a reseller or discount program available at this time. ChiefValue.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.
Tax: All customers outside of California, New Jersey, Puerto Rico and Tennessee will not be charged any tax. Therefore, there is no need to fax or set up any reseller tax exemption form.
For California, New Jersey, Puerto Rico and Tennessee Reseller: please place your first order as normal, and fax over your reseller permit and this form with your S.O number. We will remove all tax from your order. Click here to view and print our reseller tax exemption form.
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Order confirmation
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If you did not receive a confirmation email regarding the successful submission of your order but you did indeed click on the final submit button, we have most likely received your order but communication from our server to your PC may have been interrupted. Please DO NOT re-place the order online. If so, you may consequently duplicate the order and both might be charged since our internal computer system is automated. We recommend you contact our customer support team to verify the order was received and for peace of mind.
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