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Customer Service
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Customer Service >
Credit & Returns
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How does credit work? How is it applied? Is there store Credit?
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The credit applied is always charged back to your credit card. We do not have store credit. We keep all accounts balanced. In the case of the initial order being paid by check or money order, we will issue a check for the refund amount. If we can help you in a timely manner, we will apply any due credit to another order. However, we were unaware of your intentions or the situation, there is nothing we can do if the credit has already been issued back.
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How long before the credit is processed and I see it?
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It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement. After ChiefValue.com issues the credit, the rest of the process is out of our ability to speed up. At this point merchant services and your Bank determine how long before the credit posts in your account. This is normally 2-3 business days.
This is the exact process in reverse order as when any merchant charges your card. The customer will think there is an immediate withdrawal of the funds, but it is really only an authorized hold. Once merchant services and the merchants bank has processed the charge then the funds will appear in the merchants account. Again, the same time frame applies to the merchant.
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What about restocking fees? How much? When? Why?
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There is a restocking fee of 15% on all returns for refund, unless waived by our Customer Support Agent. ChiefValue is not responsible for manufacturer defects. We are not manufacturers. We are willing to replace a defective item. If a refund is requested instead of a replacement we will charge a 15% restocking fee. Why? Claiming "defective" is the easy way out of a restocking fee just because you don't want the item. If it's defective we will replace it (RMA type repair).
ChiefValue.com will not allow returns and then re-orders in attempts to make a profit on price fluctuations.
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Who pays for shipping on a defective item?
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ChiefValue is not responsible for manufacturer defects. We are not manufacturers. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to ChiefValue.com and ChiefValue.com pays for the shipping back to you.
Similar to a walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, ChiefValue.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.
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Must I have a RMA# in order to return a product to ChiefValue.com?
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Yes. You must obtain a Return Merchandise Authorization ("RMA") number within our Return or Warranty policy period. ChiefValue.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which ChiefValue.com must receive return products. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
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Can I exchange my RMA item for a different item?
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No. We do not exchange RMA items for different items. We replace an item only with the exact same item type. If the warranty period for a refund has not been exceeded, an RMA request for refund can be placed online and then the new item can be purchased (also online) and the RMA item will be refunded when received. View this as an exchange
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RMA refund: You want to return the item for refund. You will be charged 15% restocking fee and shipping is not refundable. (within 30 days of original invoice date, except processors, which is only 7 days).
If RMA type Refund is not enabled to select then that invoice is beyond 30 days and a Refund cannot be selected.
RMA repair: You want to send an item back for replacement within 30 days of original invoice date (Items older than 90 days maybe replaced with repaired items.)
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Return Policy
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You must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product. Please go to the Purchase Agreement page for more information on guaranteed return period and for the product return procedure.
Please read our policy, before filling out an online RMA request form:
• RMA Repair will be replacement for new, factory sealed item and shipping is not refundable.
• RMA can only be generated within 30 days of invoice date. Please contact the manufacturer to repair/exchange a defective item after 30 days.
• RMA Refund will be charged 15% restocking fee and shipping is not refundable.
• Retail Products
Retail merchandise is warranted by Chiefvalue.com for 30-days. Additional warranty coverage is offered exclusively by the individual product manufacturer. Chiefvalue.com will only warrant retail products beyond 30-days under precarious circumstances. If you encounter one of the following instances please contact us and we will honor the warranty advertised on our website at your time of purchase:
The manufacturer will not service end-users or does not have an RMA procedure.
The Manufacturer is overseas or does not have contact information.
• OEM Products
OEM merchandise is covered under our Standard Warranty (30-day refund, repair/replace) coverage unless otherwise indicated.
• RMA Refund and RMA Repair can not be combined into one RMA request. You must request and obtain two different RMA numbers.
• Physical damage and/or physical modifications will void the warranty and return policy for all products. This includes, but is not limited to, items that have been burnt, chipped, cracked, bent, or are missing items. Any declined returned items will be shipped back at the customer's expense.
• The following statements are exceptions to the above RMA policies:
1. Refurbished items can only generate an RMA repair/refund within 15 days of the invoice date.
2. Retail and OEM CPUs have a refund guarantee for 7 days replacement. All refurbished CPUs have a 7 day refund guarantee and 15 days replacement.
3. All softwares, opened DVD-R/RAM/RW media, opened ink and cartridges are not returnable.
4. All Monitors, Notebooks, PDAs, Printers, Scanners, GPS Devices, Home theatres and Digital Cameras are serviced by the manufacturers directly. Please contact the manufacturer for service.
5. Monitors are only replaced with 8 or more dead pixels. ChiefValue does not service or repair monitors.
6. Contact the manufacturer for repairs/service/replacements for Televisions, LCDs, LCDTVs, and Plasmas, 26" inches and larger.
7. RMA replacements are for the exact same item only.
• Please allow processing time of 2-3 business days, after we receive your RMA item. Replacement items will not be sent out until we receive your RMA item(s) and process the RMA. Refunds will not be credited until we receive your RMA item(s) and process the RMA.
• RMA number will be voided after 15 days. You have to send us your returning item within this period.
• All original equipment, components, manuals, cables, documents, packaging must be returned with your item in order for ChiefValue.com to process your RMA. Missing items will incur further charges or less of a refund. In most cases, items sent in for RMA repair will be replaced with another full item set with accessories. Please return all accessories.
• All returned items MUST have a RMA number. ALWAYS clearly mark the RMA number on the outside of your shipping box. If you send multiple RMAs in one box, mark each RMA inside individually and clearly mark ALL RMA numbers on the outside of the shipping box.
• CPUs can only be refunded within 7 days of the invoice date, and must be posted marked within 7 days, no exceptions.
• All softwares, opened DVD-R/RAM/RW media, opened ink and cartridges are not returnable.
• All Monitors, Notebooks, PDAs, Printers, Scanners, GPS Devices, Home theatres and Digital Cameras are serviced by the manufacturers directly. Please contact the manufacturer for service.
• Return shipping cost (The cost you pay to send an item back to ChiefValue.com ) is like or comparable your cost to drive to any store for returning an item, which is not reimbursable. Thus, ChiefValue.com does not reimburse any customer return shipping cost.
•Standard Return Policy
• Return for refund within: 30 days
• Return for replacement within: 30 days
• Restocking Fee: Yes
This is our Standard Return Policy. Items covered by this policy (those products for which Chiefvalue states "This item may be returned for a replacement or refund within 30 days only") must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
•Limited 30-day return policy
• Return for refund under Limited terms within: 30 days
•Return for replacement under Limited terms within: 30 days
Products that state "This item is covered by Chiefvalue.com's Limited 30-day return policy ", must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. Products covered by this return policy may be returned for a replacement of the same or equivalent item and refundable.
Limited non-refundable 30-day return policy
• Return for refund within: non-refundable
• Return for replacement within: 30 days
Products that state "This item is covered by Chiefvalue.com's Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
Processor (CPUs) return policy
• Return for refund within: non-refundable
• Return for replacement within: 30 days
Products that state "This item is covered by Chiefvalue.com's CPU Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
• Any CPU that is physically damaged
• Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.
Desktop PC, Notebook, and tablet PC return policy
• Return for refund within: non-refundable
• Return for replacement within: 30 days
This is our Computer Replacement Only Return Policy. Items covered by this policy (those products for which Chiefvalue states "This item may be returned for a replacement within 30 days only") must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
• Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship
• Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use
• Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)
A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced in Chiefvalue's sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our Customer Service Department.
Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to Chiefvalue to be authorized.
You should be certain in your decision to purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy before completing your order. By confirming your order, you indicate your agreement to this policy.
Consumable Items Return Policy
• Return for refund within: 30 days (only if unopened)
• Return for replacement within: Non-Replaceable
• Restocking Fee: Yes
This is our Consumable Item Refund Only Return Policy. Items covered by this policy (those products for which Chiefvalue states "This item may be returned for a refund within 30 days only") must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used. The following conditions are not acceptable for return, and will result in the merchandise you have returned to Chiefvalue being returned to you:
• Consumable items that have been opened
• Consumable items lacking the original packaging
Software return policy
• Return Retail Software for refund within: 30 days (must be unopened)
• Return OEM Software for refund within: non-refundable
• Return Defective (Retail or OEM) Software for replacement within: 30 days
Products that state "This item is covered by Chiefvalue.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise you have returned to Chiefvalue being returned to you:
• Software items that have been opened (if requesting a refund)
• Software items lacking the original packaging
Bulk item return policy
• Return for refund within: non-refundable unless shipment is refused
• Return for replacement within: non-replaceable
This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Air Conditioners, Televisions larger than 37 inches, Home Entertainment Systems and Refrigerators) cannot be returned to Chiefvalue.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Chiefvalue.com and you will be refunded the full amount, including applicable shipping costs and tax.
If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to Chiefvalue.com's Policy and Agreement, understanding that you cannot return the television to Chiefvalue.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.
AIT shipments require that shipping damage is reported within 48 HOURS of the product’s delivery.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
• Any LCD screen that has less than 8 dead pixels
• Any item that is damaged due to neglect, abuse or misuse
• Any item that is not in its original packaging with all accessories and manuals
Mail in rebate policy
Any product offering a mail-in rebate is not returnable to Chiefvalue once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.
Manufacturer warranty
• Return for refund within: non-refundable
• Return for replacement within: non-replaceable
Chiefvalue.com does not offer any express warranties. However, many of the products available through Chiefvalue.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click Contact Manufacturers to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.
Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.
(LCD) Limited non-refundable 30-day policy
• Return for refund within: non-refundable
• Return for replacement within: 30 days
Products that state "This item is covered by Chiefvalue.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
• Any monitor that has been found to be damaged due to physical abuse or misuse.
Memory (Modules, USB) Return policy
• Return for refund within: 30 days
• Return for replacement within: 30 days
• Restocking Fee: Yes
This is our Memory Standard Return Policy. Items covered by this policy (those products for which Chiefvalue states "This item may be returned for a replacement or refund within 30 days only") must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
• Any memory exhibiting physical damage
• Modules that are missing the manufacturer label containing model number and part number
• Modules that are missing the manufacturer warranty label
• Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed
• "Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
• USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing
Physical damage policy
• Return for refund within: non-refundable
• Return for replacement within: non- replaceable
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
• Physically damaged items cannot be returned to Chiefvalue.com, including physical damage due to improper installation.
• Improper installation of CPU/Memory/motherboard/monitor and etc may cause item damaged. Items that are chipped, burnt or have bent/broken are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.
Physical damage to any product will void the product's warranty. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
DVD movies
•Return for refund within: 30 days (only if unopened)
• Return for replacement within: non-replaceable
Products that state "This item is covered by Chiefvalue.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund only if unopened. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
•CD/DVD items that have been opened
Combo specials
Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.
Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable Chiefvalue.com Return Policy Period for that individual item.
If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.
- For example: if your combo/bundle/kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your RMA refund amount.
Out-of-stock (Back-order) Items
If Chiefvalue no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Chiefvalue can send you a comparable replacement item, or 2) Chiefvalue can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.
Downloadable software
• Return for refund within: non-refundable
• Return for replacement within: 30 days
Products that state "This item is covered by Chiefvalue.com's Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
Downloadable software is non-returnable. The only exception to this policy is if a partial download has occurred and this can be verified through our downloadable software provider Digital River.
Memory Replacement Only Return Policy
• Return for refund within: non-refundable
• Return for replacement within: 30 days
Products that state "This item is covered by Chiefvalue.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
• Any memory exhibiting physical damage
• Modules that are missing the manufacturer label containing model number and part number
• Modules that are missing the manufacturer warranty label
• Modules that were shipped with a manufacturer-applied heat spreader, but have had the heat spreader removed
• "Kit" Modules (which contain 2 or more memory modules packaged together) that are not returned as complete set
• USB Drives, Thumb Drives, Flash Memory, or any related product that is returned without the cap or protective casing
Television standard return policy
• Return for refund within: 30 days
• Return for replacement within: 30 days
• Restocking Fee: Yes
This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Chiefvalue states "This item may be returned for a replacement or refund within 30 days only") must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
This policy includes (but is not limited to) CRT TVs, DLP TVs, Home Theater Projectors, LCD TVs, and Plasma TVs.
NOTE: For televisions above 37 inches: An adult (age 18 or older) is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to Chiefvalue 's Policy and Agreement that you cannot return the television to Chiefvalue for a refund, and that the condition of the delivery is satisfactory. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any AIT shipments require that shipping damage is reported within 48 HOURS of the product’s delivery.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
• Any television that is damaged due to neglect, abuse or misuse
• Any television that is not in its original packaging with all accessories and manuals
VGA Standard return policy
• Return for refund within: 30 days
• Return for replacement within: 30 days
This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Chiefvalue states "This item may be returned for a replacement or refund within 30 days only") must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise you have returned to Chiefvalue being returned to you:
• Cards exhibiting physical damage
• Cards that are missing the manufacturer label containing model number, part number or serial number
• Cards that are missing the manufacturer warranty label
• Cards returned without all included accessories, bonus games, and documentation
VGA Replacement Only Return Policy
• Return for refund within: non-refundable
• Return for replacement within: 30 days
Products that state "This item is covered by Chiefvalue.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise you have returned to Chiefvalue being returned to you:
• Cards exhibiting physical damage
• Cards that are missing the manufacturer label containing model number, part number or serial number
• Cards that are missing the manufacturer warranty label
• Cards returned without all included accessories, bonus games, and documentation
Monitor Standard Return Policy
• Return for refund within: 30 days
• Return for replacement within: 30 days
• Restocking Fee: yes
This is our Standard 30-Day Return Policy. Items covered by this policy (those products for which Chiefvalue states "This item may be returned for a replacement or refund within 30 days only") must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
• Any monitor that has been found to be damaged due to physical abuse or misuse.
Monitor Replacement Only Return Policy
• Return for refund within: non-refundable
• Return for replacement within: 30 days
Products that state "This item is covered by Chiefvalue.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
• Any monitor that has been found to be damaged due to physical abuse or misuse.
Limited Refund Only 30-Day Return Policy
• Return for refund within: 30 days
•Return for replacement within: non-replaceable
Products that state "This item is covered by Chiefvalue.com's Non-Replaceable 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Chiefvalue within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by Chiefvalue, and not the mere issuance of an RMA.
• For all other questions, please contact our customer service agent at 1-888-611-4165 (8:30AM-5:30PM PST) or by email at service@chiefvalue.com.
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